Frequently Asked Questions
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- What is Xodiac?
- Xodiac is an astrology platform that computes natal charts, then generates AI-written natal readings. Charts are computed using Swiss Ephemeris-grade calculations. Readings are written by an AI model and are intended for entertainment and self-reflection.
- What's free?
One reading is always free:
- Basic Natal Reading — free for your first birth chart, generated once and served from cache indefinitely. Additional charts can unlock a Basic Natal Reading for a small one-time fee (see below).
- What paid options are available?
Paid options are tied to a specific birth chart — there are no global subscription tiers.
- Basic Natal Reading ($2.99, one-time per chart beyond your first) — the same basic reading offered free for your first chart, unlocked for any additional birth chart.
- In-depth Natal Reading ($4.99, one-time per chart) — a detailed reading with planet-by-planet and aspect-by-aspect interpretation.
One-time purchases never expire.
- Do you offer refunds?
- We do not issue refunds for one-time purchases once a reading has been generated. If you believe you were charged in error, email us at hello@xodiac.co within 14 days and we'll review your case.
- Is my birth data stored securely?
- Yes. Birth data is stored in an encrypted database and is never shared with third parties for advertising or sold to data brokers. It is transmitted to an AI model solely to generate your reading — without your name or account identifiers attached. See our Privacy Policy for full details.
- Can I create charts for other people?
- Yes. You can create birth charts for friends, family members, or public figures. If you're creating a chart using someone else's birth data, you're responsible for having their consent.
- Why is my reading cut off or incomplete?
- Occasionally an AI reading may be truncated due to a response length limit or a transient error. If this happens, you'll see a "Regenerate reading" button wherever the reading is shown — it's free and won't count against any purchase or daily limit.
- How do I report a problem or get help?
- Email us at hello@xodiac.co. We aim to respond within 1–2 business days.